6 Stages Of The Guest Check–In Procedure [With Flowchart]

6 Stages of The Guest Check-In Procedure The hotel guest check-in procedure involves all stages from the arrival of a guest to the issuance of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio.
6 Stages of The Guest Check-In Procedure The hotel guest check-in procedure involves all stages from the arrival of a ...
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Different Booking Source Of Hotel Reservation with Examples

When you book a hotel reservation, it is important to pay attention to the booking source. The booking source is the platform or website that you use to make your reservation. There are many different booking sources available, including the hotel's own website, third-party booking sites, and travel agencies. When booking directly through the hotel's website, you may be able to find exclusive deals or promotions that are not available elsewhere. Additionally, booking directly through the hotel allows you to communicate directly with the hotel staff and ask any questions you may have about your reservation. Third-party booking sites, such as Expedia or Booking.com, can offer a wider range of options and prices for hotels. However, it is important to be aware of any additional fees or restrictions that may come with booking through a third-party site. It is also important to carefully read the reviews of the hotel and the booking site before making a reservation. Travel agencies can also be a helpful resource for booking hotel reservations, particularly if you are planning a complex itinerary or multiple bookings. However, they may charge a fee for their services. Overall, it is important to do your research and carefully consider the booking source when making a hotel reservation to ensure that you are getting the best possible deal and experience.
Different Booking Sources of Reservation in the Hotel Industry There are numerous ways a hotel can learn about the guest’s ...
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6 Stages Of Reservation Process In Hotel [With Flowchart]

The reservation process is an important aspect of hotel management. It involves a number of stages that are crucial for ensuring a smooth and hassle-free guest experience. The first stage is the initial inquiry, where the guest contacts the hotel to check availability of rooms and rates. This can be done through various means such as phone, email, or the hotel's website. Once the guest has confirmed their interest in making a reservation, the hotel will ask for details such as the dates of stay, number of guests, and room preferences. Based on this information, the hotel will then offer available options and rates to the guest. The next stage is the actual reservation, where the guest confirms their booking by providing personal and payment information. This is usually done through a secure online booking system or over the phone with a reservation agent. After the reservation is confirmed, the hotel will send a confirmation email or message to the guest, which will include important details such as the reservation dates, room type, rate, and cancellation policy. The final stage is the check-in process, where the guest arrives at the hotel and is welcomed by the front desk staff. The guest will be asked to provide identification and payment, and will be given room keys and any necessary information about the hotel's amenities and services. Overall, a well-managed reservation process is essential for ensuring guest satisfaction and creating a positive reputation for the hotel.
6 Stages Of Reservation Process in Hotel Industry The reservation process is an important aspect of hotel management. It involves ...
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Main Modes Of Reservations In Hotels – Written | Verbal | Online

When it comes to making reservations, there are primarily two main modes that are commonly used. The first mode is through a travel agent, who can assist with booking flights, hotels, and other travel arrangements. Travel agents can also provide valuable advice and recommendations based on their experience and expertise. The second mode of reservation is through online booking platforms. With the rise of the internet, online booking has become increasingly popular, and there are now a plethora of websites and apps that allow users to book flights, hotels, rental cars, and other travel services with just a few clicks. Both modes of reservation have their advantages and disadvantages, and ultimately it comes down to personal preference and convenience. Some people prefer the personalized service and human touch of a travel agent, while others appreciate the ease and convenience of online booking. Whatever your preference, it's important to research and compare options to ensure you get the best deal and the most enjoyable travel experience possible.
Modes of Reservation in Hotel When it comes to making reservations, there are primarily two main modes that are commonly ...
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Introduction To Reservation Department And It’s Importance

The term reservation is defined as ‘blocking a particular room type for a guest, for a definite period, for a particular guest'. To ensure a safe and secure place to stay during their visit to another town, guests generally prefer to make reservations in hotels and other types of accommodation units. All hotels will readily accept reservations and bookings to achieve high occupancy and maximize their room revenue. When a guest makes a reservation for a definite period it is expected that the hotel will accept and honour its commitment by a contract between the hotel and the guest.
Introduction and Importance of the Reservation Department The term reservation is defined as ‘blocking a particular room type for a ...
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41 Etiquettes And Manners For Hotel Staff / Front Office Staffs

Working in the hospitality industry requires a high level of professionalism and providing excellent customer service. As a hotel staff member, it is important to not only be knowledgeable about the hotel's amenities and services, but also to be well-versed in etiquette and manners. Here are some tips for hotel staff to ensure a positive guest experience: Greet guests with a smile and a warm welcome. This sets the tone for their stay and makes them feel valued and appreciated. Maintain a professional appearance at all times. This includes wearing a clean and pressed uniform, keeping hair and nails well-groomed, and avoiding excessive jewelry or makeup. Use proper language and tone when speaking to guests. Avoid using slang or overly casual language, and always speak respectfully and politely. Anticipate guests' needs and be proactive in providing assistance. This includes offering directions, recommendations for local attractions, and making restaurant reservations. Practice good communication skills, including active listening and clear and concise speaking. This ensures that guests' requests are understood and met in a timely manner. By following these etiquette and manners tips, hotel staff can create a positive and memorable experience for guests, leading to repeat business and positive reviews.
Etiquettes and Manners for Hotel Staff / Front Office Staff Working in the hospitality industry requires a high level of ...
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Front Office Magic Words, Phrases, Greetings and Courtesy Language Examples

As the saying goes, "first impressions last," and this is especially true in the world of customer service. The front office staff, who are usually the first point of contact for customers, should always be equipped with magic words, phrases, greetings, and courtesy language to make customers feel valued and appreciated. Magic words like "please," "thank you," and "I'm sorry" can go a long way in showing customers that their needs and concerns are important. Phrases like "How may I assist you?" and "Is there anything else I can help you with?" can also convey a willingness to help and a commitment to customer satisfaction. Moreover, using polite and friendly greetings like "Good morning," "Good afternoon," or "Welcome" can set a positive tone for the interaction. Addressing customers by their name and using appropriate titles, such as Mr., Mrs., or Ms., can also show respect and professionalism. In addition, using courtesy language like "My pleasure," "Certainly," or "I'll be happy to" can make customers feel more comfortable and at ease. It's important to remember that the way we speak to customers can greatly affect their overall experience and impression of the company. In summary, front office staff should always strive to use magic words, phrases, greetings, and courtesy language to create a positive and memorable experience for customers. By doing so, they can build strong relationships, foster customer loyalty, and ultimately contribute to the success of the business.
Example Front Office Magic Words, Phrases, Greetings and Courtesy Language Used by Hotel Staff As the saying goes, “first impressions ...
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3 Types Of Front Office Ledger In Hotels

In hotels, front office ledgers are used to keep track of various financial transactions and guest-related information. There are several types of front office ledgers commonly used in hotels. Here are three main types: Guest Ledger: The Guest Ledger, also known as the Folio, is one of the most crucial ledgers in a hotel. It maintains a record of all financial transactions related to individual guests during their stay. This ledger includes charges for room rates, additional services (such as room service, laundry, or telephone usage), and payments made by the guest. It provides a detailed breakdown of the guest's account, allowing both the hotel staff and the guest to review and verify charges. City Ledger: The City Ledger is used to record transactions with entities other than individual guests. This ledger is primarily for corporate clients, travel agencies, or other organizations that may have an established credit relationship with the hotel. Transactions in the City Ledger include billing arrangements, credit limits, and payments made by the third-party entities. It helps the hotel keep track of outstanding payments and credit limits for different city ledger accounts. Advance Ledger: The Advance Ledger, also known as the Deposit Ledger, is used to record any advance payments made by guests before their actual stay. This ledger is essential for tracking prepayments, ensuring that the correct amount is applied to the guest's account during their stay. Advance payments could be made for room reservations, special packages, or any other pre-booked services.
Types Of Front Office Ledger In Hotels Introduction: What is a front office ledger in hotels? The front office ledger ...
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Assistant General Manager / Asst. Hotel Manager Job Description

The role of an Assistant General Manager or Assistant Hotel Manager is crucial in ensuring the smooth operation of a hotel or resort. They work closely with the General Manager to oversee the daily operations of the property, including managing staff, ensuring excellent customer service, and maintaining the overall quality of the guest experience. Assistant General Managers or Assistant Hotel Managers also play a key role in developing and implementing strategies to improve the hotel's overall performance. This can include everything from developing new marketing initiatives to improving operational efficiencies and reducing costs. In addition to their managerial duties, Assistant General Managers or Assistant Hotel Managers are often responsible for interacting with guests and addressing any concerns they may have. They must be personable and have excellent communication skills, as they will be working with staff at all levels of the organization, as well as with guests from a variety of backgrounds. Overall, the Assistant General Manager or Assistant Hotel Manager is a critical member of the hotel management team, responsible for ensuring that the property operates smoothly and provides an exceptional experience for all guests.
Job Description, Duties, Interview Questions and Salary For Assistant General Manager in Hotels The role of an Assistant General Manager ...
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Key Baking Terms / Bakery Jargons Used In Hotel Kitchen | Culinary

Key Baking Terms used in the Hotel Industry
Key Baking Terms Used in the Hotel Industry Albumen: The principal protein found in egg whites. Au gratin (oh-grah-tan): Foods with a ...
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