Types Of Rates / Rate Codes Used In Hotels

When it comes to booking a hotel room, there are several different types of rates that you may come across. Each rate has its own set of terms and conditions, and it's important to understand them before making your reservation. The most common type of hotel room rate is the standard rate. This is the rate that is advertised on the hotel's website or through a booking platform, and it typically includes the cost of the room and any applicable taxes. Another type of rate that you may encounter is a promotional rate. These rates are often offered during slow periods to encourage bookings. They may come with additional perks, such as free breakfast or a discounted price. If you're looking for a more luxurious experience, you may want to consider a premium rate. These rates often include additional amenities, such as access to a spa or a private pool. Finally, some hotels offer non-refundable rates. These rates are typically lower than standard rates, but they come with the caveat that you won't be able to cancel or modify your reservation without penalty.
Types of Rate Codes used in hotels Hotels always have more than one rate code category for each room type. ...
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Tips For Resolving Declined Credit Card / Check Issues In FO

It can be frustrating and embarrassing when your credit card is declined at a hotel. However, there are some tips that can help you resolve the issue quickly and smoothly. Firstly, make sure that the credit card information you provided is accurate and up to date. If the card is expired or the billing address has changed, contact your bank to update the information. Secondly, check your credit limit to ensure that you have sufficient funds to cover the cost of your stay. If you have reached your credit limit, you may need to make a payment to your credit card account before the hotel can process your payment. If you have verified that your credit card information is accurate and you have sufficient funds, contact the hotel's front desk to resolve the issue. The staff may be able to provide alternative payment options, such as using a different credit card or paying with cash. It's important to stay calm and polite when resolving a declined credit card issue. Remember that mistakes can happen and the hotel staff are there to assist you. By following these tips, you can quickly resolve the issue and continue enjoying your stay at the hotel.
Tips for resolving Declined Credit Card / Check issues in the Front Office It can be frustrating and embarrassing when ...
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Hotel Safe Deposit Box Procedures

Safe Deposit Box Procedures in Hotels The following procedures will ensure that all properties comply with the use of safe ...
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How To Take Occupancy Count / Room Count In Hotel Front Office

How to Accurately calculate Room Count in hotels Front desk agents need to know exactly how many rooms are available, ...
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Uniformed Services In Hotels | Resorts

Uniformed services in hotels play a crucial role in ensuring that guests have a pleasant and comfortable stay. These services include the front desk, concierge, valet, bellhop, and housekeeping. The front desk is the first point of contact for guests when they enter a hotel. Front desk agents are responsible for check-in, check-out, and assisting guests with any questions or concerns they may have during their stay. The concierge provides guests with information about local attractions, restaurants, and events. They can also make reservations and arrange transportation for guests. Valet services are available to guests who need assistance with parking their cars. The bellhop provides assistance with luggage, escorting guests to their rooms, and answering any questions they may have. Housekeeping ensures that guest rooms are clean and tidy during their stay. Overall, uniformed services in hotels are essential to creating a welcoming and comfortable environment for guests. They provide guests with valuable information and assistance, ensuring that their stay is enjoyable and stress-free.
Uniformed Services in Hotels | Hospitality Industry Uniformed services in hotels play a crucial role in ensuring that guests have ...
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Bomb Threat Guidelines For Hotels

Guidelines for handling Bomb threats in Hotels and Resorts When a hotel receives a bomb threat, the primary concern must ...
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Key Terms / Jargon’s Used In Front Office

Key terms or jargon used in the hotel Front Office department American Plan ( AP) – A billing arrangement under which ...
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How To Cancel Reservations In Hotels

How to Handle Reservation Cancellations in Hotels? A guest does a service to the hotel when they take time to ...
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How To Handle Walk In Guest

Handling walk-in guests can be a challenging task, but with the right approach, it can be a great opportunity to showcase your hospitality skills. First and foremost, greet the guest with a warm smile and make them feel welcomed. Ask them how you can assist them and if they need any help with their itinerary or navigating the area. If the guest is looking for accommodation, have a list of available rooms ready and show them around the property. Highlight the amenities and services that your establishment offers and answer any questions they may have. If there are no available rooms, offer to help them find alternative accommodation in the area. It's important to be attentive to the guest's needs and make them feel valued. Offer them a drink or a snack while they wait, and make sure to keep them updated throughout the process. Once the guest is settled, follow up with them to ensure they have everything they need and their stay is enjoyable. In summary, handling walk-in guests requires a friendly and attentive approach. By providing excellent customer service and making them feel welcomed, you can turn their visit into a positive experience and potentially gain a loyal customer.
How to Handle Walk Guests or Guests Without Reservations in Hotels In General, a Hotel is obligated to accommodate guests. ...
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Guest Cycle: What It Is And How It Works

The Guest Cycle in a hotel refers to the various stages that a guest goes through during their stay. There are typically four stages in the guest cycle, which include pre-arrival, arrival, occupancy, and departure. During the pre-arrival stage, the guest makes their reservation, provides their personal information, and requests any special accommodations they may need. This stage is crucial as it sets the tone for the guest's entire stay. The arrival stage is when the guest physically arrives at the hotel and checks in. During this stage, the guest is greeted by the front desk staff, who verify their reservation and provide them with their room key and any additional information they may need, such as the hotel's amenities and services. The occupancy stage is when the guest is actually staying in the hotel. During this stage, the guest is able to enjoy the various amenities and services that the hotel has to offer, such as room service, housekeeping, and access to the hotel's facilities. Finally, the departure stage is when the guest checks out of the hotel. During this stage, the guest settles any outstanding charges, returns their room key, and provides feedback on their stay. This feedback is crucial for the hotel, as it helps them to improve their services and better meet the needs of their guests. Overall, the guest cycle is an important aspect of the hotel industry, as it ensures that guests receive high-quality service throughout their stay. By understanding the guest cycle and providing exceptional service at each stage, hotels can create a welcoming and enjoyable experience for their guests.
The Guest Cycle in the hotel with Four Stages and Diagram The Guest Cycle in a hotel refers to the ...
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