SOP – Front Office – How to Control Guest room keys
How to control guest room keys in Front Office? Purpose: It is the duty and responsibility of the front desk staff ...
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SOP – Front Office – How to Cut Key Cards
How to cut key cards in Front Office A guest room key opens a room door so long as it ...
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SOP – Front Office – Do’s and Don’ts
Do’s and Don’ts in Front Office Training Summary questions: Q1. Why it is required to address guests and teammates by ...
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SOP – Front Office – Guest Registration and Check in Process
Guest Registration and Check-in Process The objective of the Guest Registration and Check-in process: After a guest arrives at the ...
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SOP – Front Office – Allocating Guest Room, Upgrade and Downgrade
Procedure For Allocating Guest Rooms, Upgrade and Downgrade Rooms 1) Familiarize with the room type in the hotel Memorize the ...
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SOP – Reservations – How to Waitlist Reservation in Hotels
How To Waitlist Reservations In Hotels? Procedure For Waitlist reservation: At some times a reservation request must be denied because ...
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SOP – Front Office – Handling Group Check-in
Handling Group Check-in in Front Office On Check-in / Arrival Date: 1) Always designate a Group Coordinator from the Front ...
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SOP – Front Office – Handling Groups – Pre arrival
Handling Groups in Hotel Front Office – Pre-Arrival Purpose: The front office team has to be prepared to receive a ...
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SOP – Front Office – How to check guest car before pick-up
How to Check the guest’s car before pick-up? Check Grooming & Personal Hygiene of Drivers: Check for Driver and Vehicle ...
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SOP – Front Office – On Queue or Wait Procedure
Handling On-Queue or Wait Room Status in Hotels Training Summary questions: Q1. What does it mean by “On Queue”? Q2. ...
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