Front Office

Collection of Staff Training Document for the Front office Department. Front Desk, Reception, Cashier, Reservation, Bell Desk, Concierge, Travel Desk etc.


Housekeeping

Collection of Staff Training Document for the Housekeeping Department. Room Cleaning, Public Area, Laundry, Housekeeping Basics, Lost & Found etc.


Food & Beverage

Collection of Staff Training Document for the Food and Beverage Service Department. Banquet, Bar, Coffee Shop, Restaurant, Service Types, Events etc.


Kitchen / F&B Production

Collection of Staff Training Document for the Kitchen or F&B Production Department. Chef Training, Kitchen Basics, Do's and Dont's, Standard Recipes etc.


Sales and Marketing

Collection of Staff Training Document for the Sales and Marketing Department. Marketing Mix, Activites, CVGR, Contract Formats, Rate Applicaton Letter etc.


Human Resources

Collection of Staff Training Document for the Human Resources Department. Hotel Staff Policy, Bullying and Harassment Policy, Confidentiality Policy Sample etc.


Information Technology

Collection of Staff Training Document for the Information Technology (IT) Department. Information Technology Policy, Best Practices, Backup Policy, Disaster Recovery etc.


Security

Collection of Staff Training Document for the Security Department. Security Staffing, Audit Checklist, Crime Prevention, Security Equipments, Handling Emergency Situations etc.


Back Office & Others

Collection of Staff Training Document for the Back Of the house departments. Finanace Training, Store Training, Engineering, Scurity Training, Information Technology Training etc.