Walk-in Archives - SetupMyHotel

How To Handle Walk In Guest

3 January 2024

Handling walk-in guests can be a challenging task, but with the right approach, it can be a great opportunity to showcase your hospitality skills. First and foremost, greet the guest with a warm smile and make them feel welcomed. Ask them how you can assist them and if they need any help with their itinerary or navigating the area. If the guest is looking for accommodation, have a list of available rooms ready and show them around the property. Highlight the amenities and services that your establishment offers and answer any questions they may have. If there are no available rooms, offer to help them find alternative accommodation in the area. It's important to be attentive to the guest's needs and make them feel valued. Offer them a drink or a snack while they wait, and make sure to keep them updated throughout the process. Once the guest is settled, follow up with them to ensure they have everything they need and their stay is enjoyable. In summary, handling walk-in guests requires a friendly and attentive approach. By providing excellent customer service and making them feel welcomed, you can turn their visit into a positive experience and potentially gain a loyal customer.

How to Handle Walk Guests or Guests Without Reservations in Hotels In General, a Hotel is obligated to accommodate guests. ...

SOP – Front Office – How to walk a guest to another hotel

7 October 2023

SOP - Front Office - How to walk a guest to another hotel

Procedure To Walk The Guest To Another Hotel Because of the highly competitive markets, it should be the goal of ...