Travel Agent who receives the commission for the bookings given to the hotel. A travel agency can also be a private retailer or public service that provides travel and tourism-related services to the public on behalf of suppliers such as activities, airlines, car rentals, cruise lines, hotels, railways, travel insurance, and package tours.

In addition to dealing with ordinary tourists, most travel agencies have a separate department devoted to making travel arrangements for business travellers; some travel agencies specialise in commercial and business travel only.