Definition of Guest in Hospitality Industry:
A guest is the most important person in any business.
A guest is not dependent on us. We are dependent on him/her.
A guest is not an interruption of our work. He/she is the purpose of it.
A person who used the services of a hotel.
A guest does us a favour when he/she comes in. We are not doing him/her a favour by waiting on him.
A guest is part of our business, not an outsider.
A guest is not just money in our cash register. He/she is a human being with feelings like our own.
A guest is a person who comes to us with his/her needs. It is our job to fill them.
A guest deserves the most courteous attention we can give. He/she is the lifeblood of this and every business and pays your salary. Without him/her we would have to close our doors.