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Term Definition

Definition of Guest in Hospitality Industry:

A guest is the most important person in any business.

A guest is not dependent on us. We are dependent on him/her.

A guest is not an interruption of our work. He/she is the purpose of it.

A person who used the services of a hotel.


A guest does us a favour when he/she comes in. We are not doing him/her a favour by waiting on him.

A guest is part of our business, not an outsider.

A guest is not just money in our cash register. He/she is a human being with feelings like our own.

A guest is a person who comes to us with his/her needs. It is our job to fill them.

A guest deserves the most courteous attention we can give. He/she is the lifeblood of this and every business and pays your salary. Without him/her we would have to close our doors.