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Term Definition

Amenity: A service or item offered to guests or placed in guest rooms for convenience and comfort, at no extra cost.

Examples are various guest services (such as in-room entertainment systems, automatic check-out, free parking, concierge services, and multilingual staff) in addition to an array of personal bathroom items offered by most hotels and motels. Amenities are designed to increase a hotel's appeal, enhance a guest's stay, and encourage guests to return.