A record of the guest’s visits including rooms; old invoices; communication; assigned rates; special needs; and credit rating.

A file containing guest history cards. It is maintained for marketing purposes and is referred to for return visits.

Automated information devices in public hotel areas that enable guests to obtain information about in-house events and local activities.

Guest loan items are the guest supplies not normally found in a guestroom but available upon request. Examples include hair ...

Refers to the variety or mixture of guest who stays at a hotel or eats at a restaurant.

A list of the characteristics that a property’s guests have in common. The guest profile helps management to identify which ...

Guest receipt log book are the log book in which guests sign for the use of guest loan items.

The establishment of personal rapport and goodwill with guests through service and attention to individual guest needs. In a narrower ...

Guest request means any special request not normally included in the regular servicing of a guestroom; such as for extra ...

A book used to monitor the number of guest rooms committed to groups. It controls guest room booking activity by ...