Front Office Do’s and Dont’s

When it comes to working at the front office of a business, there are many important do's and don'ts to keep in mind. First and foremost, it is crucial to always greet customers with a warm and welcoming smile. This sets the tone for the entire interaction and helps to establish a positive relationship. Another important "do" is to listen carefully to the customer's needs and concerns. This shows that you value their business and are committed to providing excellent service. It also helps to ensure that you are able to address their needs and resolve any issues they may have. On the flip side, there are also some important "don'ts" to keep in mind. One of the biggest mistakes that front office staff can make is to be dismissive or rude to customers. This can quickly turn a positive experience into a negative one and can even result in lost business. Another important "don't" is to avoid making assumptions about customers based on their appearance or behavior. It is important to treat everyone with respect and to avoid making snap judgments. Overall, working in the front office requires a combination of excellent customer service skills, a positive attitude, and a commitment to professionalism and respect. By following these do's and don'ts, front office staff can help to ensure that every customer interaction is a positive one.
Front Office Staff Do’s & Dont’s  When it comes to working at the front office of a business, there are ...
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3 Types Of Front Office Ledger In Hotels

In hotels, front office ledgers are used to keep track of various financial transactions and guest-related information. There are several types of front office ledgers commonly used in hotels. Here are three main types: Guest Ledger: The Guest Ledger, also known as the Folio, is one of the most crucial ledgers in a hotel. It maintains a record of all financial transactions related to individual guests during their stay. This ledger includes charges for room rates, additional services (such as room service, laundry, or telephone usage), and payments made by the guest. It provides a detailed breakdown of the guest's account, allowing both the hotel staff and the guest to review and verify charges. City Ledger: The City Ledger is used to record transactions with entities other than individual guests. This ledger is primarily for corporate clients, travel agencies, or other organizations that may have an established credit relationship with the hotel. Transactions in the City Ledger include billing arrangements, credit limits, and payments made by the third-party entities. It helps the hotel keep track of outstanding payments and credit limits for different city ledger accounts. Advance Ledger: The Advance Ledger, also known as the Deposit Ledger, is used to record any advance payments made by guests before their actual stay. This ledger is essential for tracking prepayments, ensuring that the correct amount is applied to the guest's account during their stay. Advance payments could be made for room reservations, special packages, or any other pre-booked services.
Types Of Front Office Ledger In Hotels Introduction: What is a front office ledger in hotels? The front office ledger ...
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Reservation Scenario – Receive A Call Not Directly Related With Reservation.

Handling a call that is not directly related to reservations but requires assistance in a reservation scenario involves being adaptable and providing helpful information or directing the caller to the appropriate department. Here's an example of how a reservation representative might handle such a call:
Reservation Scenario/Script: Receive a call not directly related to the reservation. Handling a call that is not directly related to ...
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Reservation Scenario – Handling Enquiry For Critical Dates

Handling a call that is not directly related to reservations but requires assistance in a reservation scenario involves being adaptable and providing helpful information or directing the caller to the appropriate department. Here's an example of how a reservation representative might handle such a call:
Example Reservation Scenario: Reservation enquiry for critical dates Handling inquiries for critical dates in a reservation scenario requires a prompt ...
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21 Basic Indian Masala And Pastes With Ingredients And Method

Basic Indian Masala and Pastes With Ingredients and Method
21 Indian Spices and Pastes: Basic Indian Masala List 1. Aamchoori Masala Ingredients for preparing 450 gms of Aamchoori Masala: ...
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Key Baking Terms / Bakery Jargons Used In Hotel Kitchen | Culinary

Key Baking Terms used in the Hotel Industry
Key Baking Terms Used in the Hotel Industry Albumen: The principal protein found in egg whites. Au gratin (oh-grah-tan): Foods with a ...
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Method Of Cooking Eggs / Egg Preparation [French Terms] – Hotels | Chefs | Kitchen

Methods of Preparing Egg Standard Egg Preperations Hotels
Different Methods of Cooking Eggs in Hotel Kitchen 1.BOILED EGG (Oeufs Bouillis) Boiled eggs are one of the most widely ...
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39 Hygiene Rules And Regulations For Kitchen Staff / Chefs

Kitchen Hygiene Rules and Regulations
Hygiene Rules for Hotel Kitchen and Food Production Staff Maintaining proper hygiene in a kitchen is essential for the safety ...
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5 Types Of Raising Agent / Leavening Agent Used In Hotel Kitchen | Bakery

List of Raising agents and leavening agents
Different Raising / Leavening Agent Used in The Hotel Kitchen | Bakery There are several types of raising agents or ...
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Top Factors That Affect How Quickly Foods Will Cool Down

Foods that are too hot can be dangerous to eat. To avoid any potential health risks, it is important to know how to cool foods down quickly. There are several factors that can affect how quickly foods will cool down. One of the most important factors is the size of the food item. Smaller pieces of food will cool down more quickly than larger ones. Another factor is the shape of the food item. Flat or thin foods will cool down faster than foods that are thicker or have irregular shapes. The temperature of the environment also plays a role in how quickly foods will cool down. In warmer environments, foods will take longer to cool down than in cooler environments. Additionally, the type of container that the food is stored in can affect its cooling rate. Foods stored in shallow containers will cool down more quickly than those stored in deeper containers. Finally, how the food is handled after cooking can also affect its cooling rate. Foods that are left out at room temperature for too long will take longer to cool down. It is recommended to place hot foods in the refrigerator or freezer as soon as possible to promote quick cooling. By understanding these factors, you can ensure that your food is cooled down safely and quickly, reducing the risk of foodborne illness.
Methods and Factors that help in cooling down foods quickly Foods that are too hot can be dangerous to eat. To ...
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