SOP Lost Bills by F&B Staff and Lost Guest Checks
SOP Number: F&B SOP - 53 - Lost Checks / POS Bills
Department: Food and Beverage Service – General Policy
Date Issued: 01-11-2019
Time to Train: 15 Min
Standard Procedure for Lost Checks / Lost POS Bills:
Lost bills by F&B staff
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All checks which are not settled and cannot be found at the end of the shift are considered as lost checks.
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Any staff member who fails to turn in checks at closing time will be held responsible for them.
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If any staff member loses checks on a regular basis, she/he will be subject to disciplinary action.
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For each lost check, the Outlet Manager has to be called and a report has to be issued.
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The bill shall be closed in the POS terminal as per instructions from the IT administration department.
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The Restaurant Manager should do a daily audit for lost or misplaced checks or bills.
Lost customer checks
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If a customer has left the outlet before settling her/his bill, this is to be considered as a lost check.
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The Outlet Manager must be called and shall inform the Security Team.
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A report must be completed for each case by the Security Department with a copy to the F&B Director and Finance Manager.
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It will be the responsibility of the restaurant manager or the supervisor on duty to write a full explanation on the check, together with her/his disposition, and subsequently noted in the departmental log book.
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The lost bill shall be closed in Accounts Receivable or Bills on Hold in the POS terminal as per instructions from the Finance or the Food and Beverage Department head.
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The lost bills need to be followed up by the concerned managers and every effort need to be done to get is settled by the customer.
Training Summary questions:
Q1. What is the purpose of this SOP?
Q2. Explain the procedure for lost bills by F&B staff?
Q3. Explain the standard process for lost customer checks?
Q4. What does it mean by a lost check?
Q5. Where should the lost bills be settled to in POS?
