SOP Lost Bills by F&B Staff and Lost Guest Checks
Department: Food and Beverage Service – General Policy
Date Issued: 01-11-2019
Time to Train: 15 Min
Standard Procedure for Lost Checks / Lost POS Bills:
Lost bills by F&B staff
All checks which are not settled and cannot be found at the end of the shift are considered as lost checks.
Any staff member who fails to turn in checks at closing time will be held responsible for them.
If any staff member loses checks on a regular basis, she/he will be subject to disciplinary action.
For each lost check, the Outlet Manager has to be called and a report has to be issued.
The bill shall be closed in the POS terminal as per instructions from the IT administration department.
The Restaurant Manager should do a daily audit for lost or misplaced checks or bills.
Lost customer checks
If a customer has left the outlet before settling her/his bill, this is to be considered as a lost check.
The Outlet Manager must be called and shall inform the Security Team.
A report must be completed for each case by the Security Department with a copy to the F&B Director and Finance Manager.
It will be the responsibility of the restaurant manager or the supervisor on duty to write a full explanation on the check, together with her/his disposition, and subsequently noted in the departmental log book.
The lost bill shall be closed in Accounts Receivable or Bills on Hold in the POS terminal as per instructions from the Finance or the Food and Beverage Department head.
The lost bills need to be followed up by the concerned managers and every effort need to be done to get is settled by the customer.
Training Summary questions:
Q1. What is the purpose of this SOP?
Q2. Explain the procedure for lost bills by F&B staff?
Q3. Explain the standard process for lost customer checks?
Q4. What does it mean by a lost check?
Q5. Where should the lost bills be settled to in POS?