SOP Guest Entertainment Policy Setup
Standard Procedure for GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Entertainment
- A complimentary or reduced/discounted rate of food and beverage is normally offered for familiarization tours or farm tours.
- The sales team member or the director of sales should sign on to such entertainment checks.
- Entertainment checks can only be used for guest entertainment on hotel premises.
- Entertainment checks can only be signed by persons authorized by the Management Team.
- Entertainment checks must be countersigned by the General managerGeneral manager is the person in charge of directing and leading the hotel staff in meeting its fina....
- Each entertainment check must mention the name, the position, and/or the company name of the person(s) that is(are) entertained, and the purpose of the entertainment.
- The event or meal should be hosted by the concerned employee.
- The presence of the employee may not be required if the guest is accompanied by his family eg Local government officials.
- As far as possible prior permission from the HotelA Hotel or Inn may be defined as an establishment whose primary business is providing lodging facili... ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... or General Manager is sought except for compelling reasons.
- Normally, the complimentary entertainment checks are only provided for non-alcoholic beverages, and in case the same also includes alcoholic beverages then the same requires approval from the General Manager or the Director of Sales and Marketing.
- A sale needs to be recorded on the POSPoint-of-Sale (POS) Terminal: A cash register with the capability to scan a UPC code with a laser an... system and a 100% discount is to be applied with the appropriate reason selected.
- A guest entertainment voucher needs to be attached along with the POS bill/check and the same needs to be duly filled by the Sales Manager.
- All guest entertainment checks should be verified by the restaurant manager.
- All guest entertainment checks will be cross-verified by the audit and control department.
Training Summary questions:
Q1. What is the purpose of this SOP?
Q2. Who is responsible for approving entertainment checks?
Q3. What are farm trips?
Q4. Why do we need to record the sale in POS?
Q5. When does the presence of a hotel employee is not mandatory?
SOP Number: Food and Beverage Service SOP - 52 Department: Food and Beverage Service – General Policy Date Issued: 01-11-2019 Time to Train: 15 Min
