Job Description for Banquet Supervisor in hotel

JOB TITLE: BANQUET SUPERVISOR

REPORTS TO: BANQUET MANAGER

POSITION SUMMARY:

To supervise all phases of all type of banquet functions, Coordinate activity on a daily basis. Banquet supervisor should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staffs. Act as a single point of contact with the banquet host during the banquet function.

DUTIES AND RESPONSIBILITIES:

  • Meet and greet clients.

  • Oversee catered functions, in house and off site.

  • Responsible for making the function space visually appealing and presenting the menu offering for the event.

  • Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.

  • Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.

  • Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.

  • Provide excellent customer service and ensure customer needs are met.

  • Provide unique and creative ideas to enhance meetings & group experience.

  • Should posses in depth Knowledge of Food and Beverage preparation and presentation.

  • Supervise events and team members throughout service.

  • Guide the Banquet servers in set up of tables and place settings.

  • Be familiar with all current and upcoming event details.

  • Resolve staff and customer concerns quickly and efficiently.

  • Co-ordinate with the Kitchen and housekeeping department.

  • Should be able to work under pressure and also work in long or break shifts.

  • Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labour for monthly.

  • Assist the Banquet Manager with scheduling, training and performance management.

  • Assist and support the Conference Services Manager to provide excellent guest service

  • Organise Transportation of food and equipment to offsite catering events.

  • Should have experience in operating sales and catering software’s like Opera S&M, Protel Banquet, Delphi etc.

  • Should have experience in operating POS (point of sales) Software’s.

  • Responsible for monthly inventory, consumption spreadsheet and banquet staff labours.

  • Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.

  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

PREREQUISITES:

Education:

Degree or three years Diploma in hotel Management or equivalent, Good MS office skills.

Experience:

Previous experience in similar Job role or minimum 4 years experience as Banquet Captain. Experience in Hotel management software and Point of sale software.