Complete List of All Hotel Management Glossaries | Definitions | Jargons | Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department A to Z Key Terms and Jargons
|Commercial Agency|| |
A travel agency that specialises in commercial business and usually has little or no walk-in clientèle.
|Commercial Hotel|| |
A property, usually located in a downtown or business district, that caters primarily to business clients. Also called a transient hotel.
|Commercial Travel|| |
Synonyms - Corporate Travel, Corporate Guest, Commercial Guest
Travel for business purposes, not for pleasure.
Synonyms - Complimentary Room, Comp Room, Comp
A complimentary or "comp" room is an occupied room for which the guest is not charged. A hotel may offer comp rooms to a group in ratio to the total number of rooms the group occupies. One comp room may be offered for every fifty rooms occupied, for example.
|Complimentary Occupancy Percentage|| |
Synonyms - Complimentary Occupancy
A ratio that shows the percentage of occupied rooms that are complementary and generate no revenue; calculated by dividing complimentary rooms for a period by total available rooms for the same period. Sometimes referred to simply as complimentary occupancy.
Synonyms - Concierges
Synonyms - Condominium Hotel
A hotel in which an investor takes title to a specific hotel room, which remains in the pool to be rented to transient guests whenever the investor is not using the room. The investor expects to receive again from the increase in the value of the hotel over time, as well as receive ongoing income from the rental of his or her room.
|Conducted Tour|| |
Synonyms - Escorted Tour
|Conference Center|| |
A specialized hotel, usually accessible to major market areas but in less busy locations, that almost exclusively books conferences, executive meetings, and training seminars. A conference centre may provide extensive leisure facilities.
|Confirmation Number|| |
Synonyms - Reservation Number, Booking Number
A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.
|Confirmed Booking|| |
Synonyms - Confirmed Reservation
When Reservation is guaranteed with a Credit card, Deposit, Company / TA voucher etc. An oral or written statement by the supplier (a carrier, hotel, car rental company, etc.) that he or she has received and will honour a reservation. Oral confirmations have virtually no legal worth.
|Connecting Room|| |
Two or more guest rooms with private connecting door permitting guests access between rooms without their having to go into the corridor.
Consistency - The degree of density, firmness or solidity of a mixture