Hotel Management Glossary

Complete List of All Hotel Management Glossaries | Definitions | Jargons | Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department A to Z Key Terms and Jargons

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Term Main definition
Commercial Agency

A travel agency that specialises in commercial business and usually has little or no walk-in clientèle.

Commercial Hotel

A property, usually located in a downtown or business district, that caters primarily to business clients. Also called a transient hotel.

Commercial Travel

Travel for business purposes, not for pleasure.

Synonyms - Corporate Travel, Corporate Guest, Commercial Guest
Complimentary

A complimentary or "comp" room is an occupied room for which the guest is not charged. A hotel may offer comp rooms to a group in ratio to the total number of rooms the group occupies. One comp room may be offered for every fifty rooms occupied, for example.

Synonyms - Complimentary Room, Comp Room, Comp
Complimentary Occupancy Percentage

A ratio that shows the percentage of occupied rooms that are complementary and generate no revenue; calculated by dividing complimentary rooms for a period by total available rooms for the same period. Sometimes referred to simply as complimentary occupancy.

Synonyms - Complimentary Occupancy
Compound Butter

Compound Butter - Are mixtures of butter and supplementary ingredients. Primarily, they are used to enhance flavour in various dishes, in a fashion similar to a sauce.

Concierge

Concierges - Person who assist guests by making restaurant reservations, arranging for transportation, getting tickets for theatre, sporting etc.

Synonyms - Concierges
Condominium

A hotel in which an investor takes title to a specific hotel room, which remains in the pool to be rented to transient guests whenever the investor is not using the room. The investor expects to receive again from the increase in the value of the hotel over time, as well as receive ongoing income from the rental of his or her room.

Synonyms - Condominium Hotel
Conducted Tour

A pre-arranged travel program, usually for a group, that includes escort service. A sight-seeing program, such as a city tour, conducted by a guide. Also called an escorted tour.

Synonyms - Escorted Tour
Conference Center

A specialized hotel, usually accessible to major market areas but in less busy locations, that almost exclusively books conferences, executive meetings, and training seminars. A conference centre may provide extensive leisure facilities.

Confirmation Number

A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.

Synonyms - Reservation Number, Booking Number
Confirmed Booking

When Reservation is guaranteed with a Credit card, Deposit, Company / TA voucher etc. An oral or written statement by the supplier (a carrier, hotel, car rental company, etc.) that he or she has received and will honour a reservation. Oral confirmations have virtually no legal worth.

Synonyms - Confirmed Reservation
Connecting Room

Two or more guest rooms with private connecting door permitting guests access between rooms without their having to go into the corridor.

Consistency

Consistency - The degree of density, firmness or solidity of a mixture

Contamination

Contamination - The transfer of bacteria from one food to another.

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