SOP - Concierge / Bell Desk - Directing / Escorting Guest to Room
SOP - Concierge / Bell Desk - Guest luggage handling procedure
SOP - Concierge / Bell Desk - How to Handle Baggage For Group Departure?
SOP - Concierge / Travel Desk - Airport Pickup Service
SOP - Concierge / Travel Desk - Tour Arrangement
SOP - Engineering - Preventive Maintenance
SOP - F&B General - Guest Billing types and checks settlement
SOP - F&B General - Guidelines / Tips for conducting departmental meetings
SOP - F&B General - Staff Grooming
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade
SOP - Front Office - Bill to company or Direct billing
SOP - Front Office - Do's and Don'ts
SOP - Front Office - Doctor on Call / Procedure for Sick Guest
SOP - Front Office - Door Service and Greetings
SOP - Front Office - FO Assistant / Executive - Taking over a shift
SOP - Front Office - Guest Registration and Check in Process
SOP - Front Office - Handling A Drunken Guest / Intoxicated Guest
SOP - Front Office - Handling Group Check-in
SOP - Front Office - Handling Groups - Pre arrival
SOP - Front Office - Handling Guest Awaiting For Room
SOP - Front office - Handling guest rebates or allowances
SOP - Front Office - Hotel Medical emergency / Procedure for Medical Emergencies
SOP - Front Office - How to check guest car before pick-up
SOP - Front Office - How to conduct Briefing
SOP - Front Office - How to conduct Operation Audit