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SOP - Reservations - How to turnaway reservation in hotels
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SOP - Reservations - How to Waitlist Reservation in Hotels
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SOP - Reservations - Processing Cancellation Requests
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SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings
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SOP - Restaurant - How To Carry Service Tray / Tray Handling?
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SOP - Restaurant - How To Serve Fresh Fruit Juice?
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SOP - Restaurant - How To Serve Mineral Water?
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SOP - Restaurant - How To Serve Soft Drinks?
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SOP - Restaurant - How to Sort Soiled Chinaware and Silverware?
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SOP - Restaurant - How To Take Beverage Order?
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SOP - Restaurant - Table Setup - How to Place Glassware and Tabletop Items?
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SOP - Restaurant - Table Setup - How to Set Table Linen?
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SOP - Room Service / IRD - Delivering guest orders
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SOP - Room Service / IRD - Departmental policy setup
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SOP - Room Service / IRD - Door Knob menu order and Delivery time
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SOP - Room Service / IRD - Order taking tips
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SOP - Room Service / IRD - Preset tray and trolley
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SOP - Room Service / IRD - Serving the Guest Order
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SOP - Room Service / IRD - Tray, Trolley, Cart removal
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SOP - Sales and Marketing - Daily Sales Briefing / Sales Meetings
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SOP - Sales and Marketing - Identifying potential Guests From Front Office and Reservation
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SOP - Sales and Marketing - Lost Business or Turnaways
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SOP - Sales and Marketing - Response to Customers
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