Sample Standard Telephone welcome greetings used in Hotels
Security - List Of Hotel Guest Room Security Equipments
Security - Types of Guest Room Locks Used In Hotels
Security - Types of keys used in hotels for effective security
SOP - Concierge / Bell Desk - Booking Requests and Procedure
SOP - Concierge / Bell Desk - Check-In Service
SOP - Concierge / Bell Desk - Guest luggage handling procedure
SOP - Concierge / Bell Desk - Incoming Item or Packages Delivery
SOP - Concierge / Bell Desk - Outgoing Item To Be Held
SOP - Concierge / Travel Desk - Car or Limousine Transfer for Departure Guests
SOP - Concierge / Travel Desk - Flight Reconfirmation Procedure
SOP - Concierge / Travel Desk - Flight Ticket Booking Procedure
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade
SOP - Front Office - Do's and Don'ts
SOP - Front Office - Generating Reports [Routine Report, Emergency Reports]
SOP - Front Office - Guest Registration and Check in Process
SOP - Front Office - Handling A Drunken Guest / Intoxicated Guest
SOP - Front Office - Handling Group Check-in
SOP - Front Office - Handling Groups - Pre arrival
SOP - Front Office - Handling Guest Awaiting For Room
SOP - Front Office - How to check guest car before pick-up
SOP - Front Office - How to conduct Briefing
SOP - Front Office - How to conduct Operation Audit
SOP - Front Office - How to handle cash advance
SOP - Front Office - How to Handle Wakeup Calls