|
SOP - Front Office - Open in room Safe/Locker On Request
|
|
SOP - Front Office - Preparation before beginning the shift
|
|
SOP - Front Office - Prepare Welcome KIT for Arrivals
|
|
SOP - Front Office - Processing Credit Card Late Charge
|
|
SOP - Front Office - Room move procedure
|
|
SOP - Front Office - Settlement of guest account at Checkout
|
|
SOP - Front Office - Staff Grooming And Hygiene
|
|
SOP - Front Office - Telephone Etiquette in hotels
|
|
SOP - Front Office - VIP Pre-arrival and Check-In
|
|
SOP - Front Office - Vouchers and Gift Certificates
|
|
SOP - Reservations - Amending or Modifying Reservations
|
|
SOP - Reservations - Handling Booking enquiry for Sold Out dates
|
|
SOP - Reservations - VIP Reservation Standard Procedure
|
|
SOP - Sales and Marketing - Identifying potential Guests From Front Office and Reservation
|
|
SOP Finance and Accounting - Corporate Office Expenses
|
|
SOP Finance and Accounting - F&B Primary Controls
|
