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SOP - Front Office - Preparation before beginning the shift
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SOP - Front Office - Prepare Welcome KIT for Arrivals
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SOP - Front Office - Room move procedure
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SOP - Front Office - Settlement of guest account at Checkout
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SOP - Front Office - Staff Grooming And Hygiene
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SOP - Front Office - Telephone Etiquette in hotels
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SOP - Front Office - Vouchers and Gift Certificates
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SOP - Reservations - Amending or Modifying Reservations
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SOP - Reservations - Handling Booking enquiry for Sold Out dates
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SOP - Sales and Marketing - Identifying potential Guests From Front Office and Reservation
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