Check-in

Advantages of Pre registering Guests
Advantages of using Passport scanners or ID Scanners in hotels
Bell Desk - Bell Captain Job Description
Front Desk - Guest Registration Card Sample
Handling Guest Complaints in Hotels
Hotel Safe Deposit Box Procedures
How to Block / Allocate rooms for Expected arrivals
How to Handle VIP and VVIP arrivals in hotels
How to Handle Walk in Guest
Service Standard Checklist - Front Office - Guest Check-in
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade
SOP - Front Office - Guest Registration and Check in Process
SOP - Front Office - Handling Disabled Guest Check-in and Check-out
SOP - Front Office - Handling Express Check Out
SOP - Front Office - Handling Group Check-in
SOP - Front Office - Handling Groups - Pre arrival
SOP - Front Office - How to Control Guest room keys
SOP - Front Office - How to Cut Key Cards
SOP - Front Office - How to handle cash advance
SOP - Front Office - On Queue or Wait Procedure
SOP - Front Office - Prepare Welcome KIT for Arrivals
Standard Front office Billing Instructions / Billing Codes
The Guest Cycle in hotel - Four Stages and Diagram
Tips for resolving Declined Credit Card / Check issues in FO

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