Daily Task list sample for Telephone Operator - General Shift

Date:________

Emp Code / Name:___________________

 Time

 Task

Done

  09:00 – 09:30

 Read the Front office log book and Operator Log book

 

 Prepare task list of FO working

 

 09:30 – 13:00

 

 Test that the switchboard and hotel lines are working correctly

 

 Ensure the PBX system is in working order and call charges are getting captured on to the hotel  PMS

 

 Check Wakeup call log book and update to the PMS or switchboard if required.

 

 Progress with all pending morning wake up calls.

 

 Handle all Outgoing and incoming call within three rings.

 

 Check Stationary (Print allowance Voucher when needed)

 

 Monitor incoming Fax and send them to guest rooms or other departments on a timely fashion.

 

 Constantly liaise with Concierge and Reception

 

 Attend all incoming and outgoing calls

 

 If needed Assist the front office team / Reception staff during peak hours / group check-in.

 

 Update Guest profile as reference from each enquiry / calls

 

 Forward calls to Duty Manager / Asst. Front office Manager / Supervisor  for any on day inquiries (Availability & Rate)

 

 Prepare Afternoon Meeting

 

 13:00 – 13:30

 Attend FO Afternoon Meeting

 

 

 Coordinate between Housekeeping supervisor and Room Attendant

 

 Check Email and forward to respective departments

 

 Ensure all internal department messages and guest messages are efficiently handled

 

 Update the Operator log book accordingly

 

 Update directory information in the PMS

 

 Compile tomorrow’s morning call record and file

 

 Update the rebate / Allowance log book

 

 Scan the rebate forms & supporting doc of the day/hard copy in NM Tray

 

 19:00 – 19:30

 Last Follow up with PM Team

 

Signature:______________                                                              Verified By: ________________



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