Daily Task list sample for Front office assistant - General Shift

Date:________

Emp Code / Name:___________________

 Time

 Tasks

Done

 10:00 – 12:00

 Briefing with FO Team (Morning Shift)

 

 Count Cash Float and read Front Office log book

 

 Ensure cleanliness of the Lobby and Lounge

 

 Review No Shows from last night

 

 Check daily report (arrival, departure, VIP)

 

 Check Pick up / Drop  Report of the Day with Concierge

 

 Control Registration Cards

 

 Familiarize yourself with Repeat Guests and VIP Arrivals

 

 Update FNB & HSK on VIP Rooms and specials requests

 

 Check early arrivals

 

 Check & Clear Trace / Flag (Timely Manner)

 

 Check all expected departure balance, and ensure folio are settled.

 

 Check that rooms are allocate if not report to a Manager

 

 Handle Check In & Check Out 

 

 12:00 – 13:00

 Follow up on Due Out

 

 Coordinate with HSK in case of late departure/ Check Room Status

 

 Prepare the Afternoon Briefing

 

 Clear the Front office room rack

 

 13:00 – 14:00

 Attend Afternoon Briefing and Handover for Afternoon Team

 

 14:00 – 19:00

Check and reply all emails @ Back Office

 

Update Arrival Guests Profile in the PMS

 

Follow up on supporting documents with reservations

 

Modify RC and update guest profile

 

Check Emails

 

Check & Clear Trace / Flag (Timely Manner)

 

Handle all new and future reservations @ Back Office

 

Cross check all transactions and posting vs. Journal

 

All rebates and petty cash to be approved by FOM/AFOM/DM

 

 19:00 – 20:00

Count Float before closure

 

Close Cashier & proceed with filing

 

 20:00 – 21:00

Last follow up with Night Shift or Evening Team

 

 

Signature:______________                                                                             Verified By: ________________


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