Service Standard Checklist – Housekeeping – Lobby And Public Area

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Lobby and Public Area Cleanliness Checklist

  • The reception desk was organised, free of clutter, free of dust and debris.
  • Hotel lobby was attractive in design, in good condition, free of dust and debris.
  • Décor was fresh in appearance and of a high standard.
  • If floral decorations were present, they were fresh in appearance.
  • Fabrics were free of stains and in excellent repair.
  • Furnishings were well maintained; free of dust, scuffs, markings and of high quality.
  • The floor was free of spots, stains and debris.
  • Flooring was in an excellent state of repair, not worn in appearance.
  • All Windows and doors were in good condition free of prints, smudges and free of damage.
  • Walls and ceilings were free of spots, dust and debris.
  • Walls, ceilings were in good condition, free of damage.
  • Building interior had consistently comfortable air temperature, no unpleasant odours.
  • Lobby Music / Channel Music was clear and audible, with excellent sound quality.
  • Lighting was adequate, and of perfect working order, no burned out bulbs. 
  • Corridor surfaces were free of dust and smudges, mirrors were free of streaks.
  • Corridor carpets in good condition, free of debris, stains free of rips, tears and wear.  
  • Corridor curtains and windows were free of dust, smudges, streaks and stains.
  • Corridor curtains were in good condition, free of rips, tears and damage.  
  • House telephones functioned properly; Scribbling Pads/Pencils were available. 
  • Guest Elevator cars in good condition, functioned responsively, had no spots, stains, smudges or debris. 
  • Guest Elevator Emergency Telephone working properly, channel music audible and clear. 
  • Public restroom décor was of high standard and free of unpleasant odours.  
  • Music was clearly audible in public restroom, with excellent sound quality.
  • Public restroom floors free of dirt and debris.
  • Public restroom wallpaper/tiles were free of holes and chips.
  • Public restroom countertops were in good condition, free of damage, sinks were dry and free of spots, stains and hair.
  • Public restroom faucets and fixtures were in good condition and free of damage, free of spots and rust.
  • Public restroom mirrors in good condition, free of spots, streaks, free of cracks and chips.
  • Public restroom partitions were clean and free of dust, streaks and debris.
  • Public restrooms urinals, toilets and tank in good condition; seats not loose, free of spots, debris and stains.  
  • The liquid soap dispenser was stocked with soap and paper tissues; free of dust and debris.
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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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