Bell Desk Audit checklist for Departure Service
Bell person should arrived guest room no more than 5 minutes after the request, or guest was advised if more time was needed.
Bell person knocked on the door three times (or rang bell) and announced themselves.
Guest name was used at least one time during the conversation.
Bell person inquired about the guest’s experience at the hotel, Any negative feedback reported to concerned team.
Door assistance provided.
Doorstop was used to properly open the door.
Number of pieces was confirmed before leaving the room, if not leaving immediately an offer was made to store luggage.
Guest was asked if the safe was used, bell person ensured that no items were left behind.
Guest transportation needs were determined and arranged accordingly.
Guest was toured to the front desk and handed to door person using name. If door person was occupied, bell person provided departure assistance.
Gratuities given by guest were discreetly accepted with gratitude.
Staff member was the last one to speak (kind comment, invitation to return, etc.)
Door/bell staff well groomed, uniformed, name tag was present.
Staff did not eat, drink, smoke or chew gum.
The speed of service adapted to the environment and the needs of the guest.