Front Desk Standard Checklist for Guest Departure

  • Staff was present and visible at the lobby and main entrance, waiting to receive and assist all guests.

  • Guest was acknowledged with eye contact and smile within 10 feet.  

  • A polite greeting according to the time of day, offer of assistance, etc. was made within 5 feet.  

  • Guest name was used at least one time during the conversation.  

  • Guests were assisted in retrieving valet parked cars or booking taxis.  

  • Car Key Voucher verified and returned to guest.

  • Vehicle was returned within 10 minutes.

  • Vehicle returned with seats adjustment in original position, with music settings left untouched, and personal property inside the vehicle undisturbed, windows were closed.

  • Luggage was loaded into the vehicle as directed and items were verified with guest.

  • Vehicle doors were opened and closed.

  • Staff ensured that guest had directions to their next destination.  Verbal and/or written directions provided when necessary.

  • Staff did not congregate or engage in personal conversation with other staff, no horseplay.

  • Staff well groomed, uniformed, name tag was present.

  • Staff did not eat, drink, smoke or chew gum. 

  • Staff member was the last one to speak (kind comment, invitation to return, etc.) and guest was thanked.

  • The speed of service adapted to the environment and the needs of the guest.

  • Overall Guest had a found farewell.


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