Front Desk Standard Checklist for GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... DepartureThe time when the in-house/resident guest leaves the hotel.
- Staff was present and visible at the lobby and main entrance, waiting to receive and assist all guests.
- The guest was acknowledged with eye contact and a smile within 10 feet.
- A polite greeting according to the time of day, the offer of assistance, etc. was made within 5 feet.
- The guest’s name was used at least one time during the conversation.
- Guests were assisted in retrieving valet-parked cars or booking taxis.
- The Car Key VoucherVoucher is a document supporting a business transaction. was verified and returned to the guest.
- The vehicle was returned within 10 minutes.
- The vehicle returned with seats adjusted to their original position, with music settings left untouched, and personal property inside the vehicle undisturbed, windows were closed.
- Luggage was loaded into the vehicle as directed and items were verified with a guest.
- Vehicle doors were opened and closed.
- The staff ensured that guest had directions to their next destination. Verbal and/or written directions are provided when necessary.
- Staff did not congregate or engage in personal conversation with other staff, no horseplay.
- The staff was well-groomed and uniformed, name tag was present.
- Staff did not eat, drink, smoke, or chew gum.
- The staff member was the last one to speak (kind comment, an invitation to return, etc.) and the guest was thanked.
- The speed of service adapted to the environment and the needs of the guest.
- Overall Guest had a fond farewell.
Back Office Job Description
Banquet
BAR
Beverage Service
Cashiering
Chef
Chef Training
Cleaning
Concierge
Duties and Responsibility
Engineering
Executive Chef
F&B Setup
F&B Training
Finance
Food Service
Front Desk
Front Office Formats
Front Office Setup
Front Office Training
Guest Room
Guest Services
Hospitality Basics
Hotel Formats
Hotel Security
Hotel Staff Job Description
Hotel Staff Training
Housekeeping Formats
Housekeeping Setup
Housekeeping Training
Kitchen
Kitchen Basics
Kitchen Training
Maintenance
Maintenance Technician
Reservation
Restaurant
Sales
SOP
SOP F&B Service
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SOP Front Office
SOP Housekeeping
SOP Kitchen
Staff Training