Service Standard Audit Checklist – Restaurant Host Or Hostess

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Restaurant Host or Hostess Service Standard Audit Checklist

  • Guest acknowledged with eye contact and smile within 10 feet. 
  •  A polite greeting and offer of assistance, etc. was made within 5 feet.
  •  The hostess was the first one to speak to the guest and extended a warm greeting.
  •  The guest’s name was obtained and passed off to the relevant team that would take care of them during their experience.
  •  If the restaurant was full and a wait was required, then the guest was informed of the approximate seating time.
  •  The guest was escorted to the table.
  •  The host was knowledgeable and able to answer questions related to food promotions, menu items, ingredients, preparation, and also hotel facilities.
  •  The guest was assisted to sit in the Chair.
  •  Table settings were adjusted according to the number of guests being seated and the Table was fully set up.
  •  The menu was presented to guests, For Dinner Wine or beverage list was presented.
  •  The host was the last one to speak (kind comment, etc.)
  •  The guest was thanked upon departure.
  •  The host was well-groomed and uniformed, name tag was present.
  •  Staff did not eat, drink, smoke, or chew gum.
Spread the love

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Learn more