Restaurant Host or Hostess Service Standard Audit Checklist
- GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... acknowledged with eye contact and smile within 10 feet.
- A polite greeting and offer of assistance, etc. was made within 5 feet.
- The hostess was the first one to speak to the guest and extended a warm greeting.
- The guest’s name was obtained and passed off to the relevant team that would take care of them during their experience.
- If the restaurant was full and a wait was required, then the guest was informed of the approximate seating time.
- The guest was escorted to the table.
- The host was knowledgeable and able to answer questions related to food promotions, menu items, ingredients, preparation, and also hotel facilities.
- The guest was assisted to sit in the Chair.
- Table settings were adjusted according to the number of guests being seated and the Table was fully set up.
- The menu was presented to guests, For Dinner Wine or beverage list was presented.
- The host was the last one to speak (kind comment, etc.)
- The guest was thanked upon departure.
- The host was well-groomed and uniformed, name tag was present.
- Staff did not eat, drink, smoke, or chew gum.
Back Office Job Description
Banquet
BAR
Beverage Service
Cashiering
Chef
Chef Training
Cleaning
Concierge
Duties and Responsibility
Engineering
Executive Chef
F&B Setup
F&B Training
Finance
Food Service
Front Desk
Front Office Formats
Front Office Setup
Front Office Training
Guest Room
Guest Services
Hospitality Basics
Hotel Formats
Hotel Security
Hotel Staff Job Description
Hotel Staff Training
Housekeeping Formats
Housekeeping Setup
Housekeeping Training
Kitchen
Kitchen Basics
Kitchen Training
Maintenance
Maintenance Technician
Reservation
Restaurant
Sales
SOP
SOP F&B Service
SOP Finance and Accounting
SOP Front Office
SOP Housekeeping
SOP Kitchen
Staff Training