Poolside and Beach Area Beverage Service Standards
- Servers actively circulated routinely throughout pool and beach areas.
- Servers promoted beverages by making consistent offers and recommendations to guests.
- All Special requests were met with an everything is possible attitude.
- The beverage served was consistent in taste and appearance.
- Beverage served at appropriate temperatures.
- Beverage garnishes are fresh and consistent.
- The beverage tasted appealing.
- Beverages are served in plastic ware only near the pool and beach side.
- Check or bills neatly presented in 3 minutes in a clean folder with a hotel/restaurant pen.
- Check or bills were accurately totaled, and properly itemized, with no missing items.
- Payment was collected and processed within 5 minutes.
- The server returned with a change or charge slip within 3 minutes.
- If available, the guest’s name was used.
- The server was the last one to speak (kind comment, an invitation to return, etc.) and the guest was thanked.
- Staff did not congregate or engage in personal conversation with other staff, no horseplay.
- Servers were always well-groomed, and uniformed, and a name tag was present.
- Staff did not eat, drink, smoke, or chew gum.
- The speed of service adapted to the environment and the needs of the guest.
Back Office Job Description
Banquet
BAR
Beverage Service
Cashiering
Chef
Chef Training
Cleaning
Concierge
Duties and Responsibility
Engineering
Executive Chef
F&B Setup
F&B Training
Finance
Food Service
Front Desk
Front Office Formats
Front Office Setup
Front Office Training
Guest Room
Guest Services
Hospitality Basics
Hotel Formats
Hotel Security
Hotel Staff Job Description
Hotel Staff Training
Housekeeping Formats
Housekeeping Setup
Housekeeping Training
Kitchen
Kitchen Basics
Kitchen Training
Maintenance
Maintenance Technician
Reservation
Restaurant
Sales
SOP
SOP F&B Service
SOP Finance and Accounting
SOP Front Office
SOP Housekeeping
SOP Kitchen
Staff Training